JJR will use all reasonable endeavours to perform
collections on the days agreed, but accepts no liability
where such performance is hindered or prevented in any way.
Ownership of Bins:
The bin(s) remain(s) the property of JJR at all times and
costs may be charged to the customer for lost / stolen bins.
It is the responsibility of the customer to maintain the bin
in a sanitary condition (odour etc) and ensure that the
bin(s) is/are available for removal when this agreement
terminates. Bins emptied at the kerbside must be taken back
in by the customer after bin has been emptied and not left
out over night.
Minimum Service Period:
6 months in order to cover the cost of delivery and removal
of equipment. Should the service be cancelled prior to 6
months, JJR reserves the right to charge a removal and
cleaning fee of $30.00. After the minimum period we require
2 weeks notice to arrange removal of our bin(s).
Kerbside (Napier, Hastings, Havelock North):
Please put bins out by 7.00 a.m. on collection day or the
night before. If we called at your
address and the bin is not out, the normal collection charge
will apply – if you don’t require a collection you need to
contact us by 3 p.m. the working day before your collection
so it can be taken off the list and then no charge will
apply. In rural areas where there is no kerb – just by front
gate or road edge is good.
Accepted Waste types for General Rubbish Bins:
We accept most household waste e.g. food scraps, packaging,
paper, glass bottles, plastic containers, cans etc. We
cannot accept hazardous waste, rocks, soil, concrete,
construction waste, car parts, steel, ash etc.
Acceptable Recycling for Recycling Bins (available in
Napier, Hastings, Havelock North):
Organic Garden waste material only (i.e Lawn Clippings,
weeds, pruning’s up to 30mm diameter). Any waste or
non-confirming products will incur a charge of $30.00. If
you use a commercial weed spray containing
CLOPYRALID please do not put material into the bin
as the spray is highly poisonous. IF IN DOUBT PLEASE
CALL US.
If in doubt please talk to us.
Garden Rubbish:
We can accept Garden Waste but the moisture content in this
material can sometimes cause your bin to become overweight.
Grass clippings are the major contributor to overweight
bins. While we are happy to take them, we will need to
adjust the price of your collection if the maximum weight is
exceeded. TALK TO US ABOUT OUR GREENWASTE BINS SO
YOU CAN RECYCLE
Weight Limits:
Tip fees are charged on weight and therefore it is important
to set a reasonable weight limit for each bin size. Maximum
weights are Full Size (240 Litre) Wheelie Bins 40kg’s and
Half Size (120 Litre) Wheelie Bins 20kg’s.
These limits are generally only exceeded when garden waste
or heavy items are added (bulky amounts of paper for
example). Should your bin be overweight we will contact you
to discuss a remedy for future collections, however you will
incur an extra cost to cover the extra tip costs.
Extra Rubbish:
If you have extra rubbish, please call us prior and we will
collect it – an extra charge will apply.
Prices:
Prices may vary with 30 days notice (‘Pay as you go
customers’) or on renewal (‘Annual Pay in Advance
customers’) due to Landfill, Fuel, RUC, Labour or other
Operational cost increases.
Charges and Payment:
Our charges are based on providing collections on our
regular collection schedule. If we call at your address and
your wheelie bin is not out or we cannot access your bin,
the normal collection cost will apply.
Payment needs to be at least one collection in advance for
customers paying by Automatic Payment or within 10 days of
“payment request” for customers paying annually in advance.
Collections will be placed on “stop-service’ if payment is
not made as outlined above.
We reserve the right to charge for sending out accounts, bin
recovery, debt recovery and the debt collection agency
costs. If you are having financial difficulties, talk with
us, so we can work out a solution with you.